Frequently Asked Questions
The Wayne Dalton Support number is (888) 827-3667.
Use a non-silicone based lubricant. You may use a light duty (10W-30) motor oil on the springs only.
We service most areas of the state of Iowa. Trip charges may apply.
Installation: 1 Year Labor, Manufacturer’s Warranty on Product
Service: We offer a 30 day warranty on our service if it is the same issue that we initially serviced for. If it is a different issue, standard service rates would apply.
You may contact Wayne-Dalton corporate directly or we would be happy to service it for you at our regular service rates.
This is a common issue with the photo eyes (safety sensors) at the bottom of the door. Make sure they are aligned and that there is no dust or debris on them.
This is a common service issue and they can be replaced without replacing the door. If the door has two springs, many people choose to replace both as they are usually on the same life cycle.