FAQ 2017-11-21T14:16:07+00:00

Frequently Asked Questions

Accessories And Programming

Which Remote Do I Need To Purchase?

To learn about our various models and styles please see our clickable links for a listing and details.
See Excel Chart (20 kb)
Universal Remote PDF (664 kb)

How Do I Program My Wayne-Dalton Accessories?

Please click on one of the following PDF’s that pertain to your accessory model.
Wayne-Dalton Remote Transmitter
(213 kb)
Wayne-Dalton Keyless Entry (5-Button) (205 kb) 
Wayne-Dalton Keyless Entry (10-Button)
(1.57 M)
Homelink – iDrive (233 kb)

How Do I Program My Liftmaster Accessories?

Please click on one of the following PDF’s that pertain to your Liftmaster accessory model.
Rolling Code Remote (371LM, 971LM) (281 kb)
Dip Switch Remote (61LM) (197 kb)
Rolling Code Keyless (377LM, 976LM) (934 kb)
Dip Switch Keyless (66LM) (145 kb)

General

What Is The Warranty On My Door Or Operator?

Installation: 1 Year Labor, Manufacturer’s Warranty on Product
Service: We offer a 30 day warranty on our service if it is the same issue that we initially serviced for. If it is a different issue, standard service rates would apply.

What Is My Recourse If I Didn’t Purchase My Door Or Operator Through Your Privately Owned Dealership?

You may contact Wayne-Dalton corporate directly or we would be happy to service it for you at our regular service rates.

Where Do I Call For Technical Or Installation Support?

The Wayne Dalton Support number is (888) 827-3667.

What Is Your Service Coverage Area?

We service most areas of the state of Iowa. Trip charges may apply.

Maintenance | Technical Issues

What If I Have A Broken Spring?

This is a common service issue and they can be replaced without replacing the door. If the door has two springs, many people choose to replace both as they are usually on the same life cycle.

What Are The Maintenance And Painting Instructions For My Door?

Please see PDF links for maintenance instructions on steel or wood doors.

Steel Door PDF (106 kb)
Wood Door PDF (92 kb)

What If My Door Is Reversing After A Few Inches?

This is a common issue with the photo eyes (safety sensors) at the bottom of the door. Make sure they are aligned and that there is no dust or debris on them.

What Kind Of Oil Should I Use On My Door?

Use a non-silicone based lubricant. You may use a light duty (10W-30) motor oil on the springs only.